Envíos y Más a Centroamérica
Privacy Policy
How We Collect, Use, Share, and Protect Information
Effective Date: September 2, 2026
Envíos y Más a Centroamérica respects your privacy. This Privacy Policy explains the types of information we may collect through our website, store, communications, and services, how we may use and disclose that information, and the choices available to you.
1. Information We May Collect
• Contact information, such as name, telephone number, email address, mailing address, and recipient information.
• Transaction information, such as products purchased, shipping destinations, package details, vehicle information, payment status, service history, and transaction records.
• Identity or compliance information when required for shipping, customs, vehicle transportation, money transfers, fraud prevention, or legal compliance.
• Communications you send to us, including website forms, text messages, calls, social-media messages, customer-service requests, and reviews.
• Technical information such as IP address, browser/device information, cookies, website activity, and similar analytics information when our website uses these technologies.
2. How We Use Information
• To provide, process, fulfill, track, and support orders, shipments, vehicle transportation, money transfers, and other requested services.
• To communicate about transactions, pickups, deliveries, delays, documentation, customer service, promotions, or service updates.
• To verify identity, prevent fraud, maintain security, comply with customs or financial-service requirements, and satisfy legal obligations.
• To improve our website, products, customer experience, operations, marketing, and service offerings.
• To maintain business, accounting, compliance, and transaction records.
3. Payments and Money Transfers
Payment and money-transfer transactions may involve third-party processors, banks, remittance providers, carriers, or compliance vendors. These providers may collect or process information under their own privacy policies and legal obligations. We do not promise that we directly store complete payment-card information.
4. Shipping, Customs and Logistics
To complete international shipping or vehicle transportation, we may disclose necessary information to carriers, freight companies, customs authorities, ports, brokers, delivery agents, insurers, government agencies, recipients, and other service providers involved in the transaction.
5. When We May Share Information
We may share information with service providers that help us operate the business; when you direct or authorize us to do so; to complete a transaction; to protect customers, our business, or others; to investigate fraud or misuse; or when required by law, court order, subpoena, customs requirements, financial regulations, or government authorities. We do not sell personal information for money as part of our ordinary business model.
6. Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to operate the site, remember preferences, measure traffic, understand website performance, and support advertising. Browser settings may allow you to limit certain cookies, although some website features may not function properly.
7. Marketing Communications
Where permitted by law, we may use contact information to send promotions or service announcements. You may opt out of promotional emails using the unsubscribe method provided in the message. You may request to stop promotional text messages by replying STOP where that option is supported. Transactional or legally required communications may still be sent.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, network, database, or transmission method can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably necessary for transactions, customer service, accounting, tax, customs, legal, fraud-prevention, dispute, and regulatory purposes, and as required by our service providers or applicable law.
10. Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website without appropriate authorization.
11. Your Privacy Choices
Depending on applicable law and the nature of the information, you may contact us to request access to, correction of, or deletion of certain personal information. Some information may need to be retained for legal, compliance, transaction, security, tax, or recordkeeping reasons.
12. International Processing
Because our services connect the United States with Central America, information necessary to fulfill a transaction may be transmitted to or processed by recipients, carriers, agents, financial providers, customs authorities, or other parties outside the United States, subject to applicable law.
13. Third-Party Links and Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, technology, providers, or legal obligations. We will post the revised policy with a new effective date.
15. Contact Us
Privacy questions or requests may be submitted through the contact information published on our official website or provided at our Houston-area business location.
