Envíos y Más a Centroamérica
No-Refund Policy
All Sales and Service Payments Are Final
Effective Date: September 2, 2026
At Envíos y Más a Centroamérica, we commit resources, staff time, third-party fees, purchasing, preparation, logistics, and processing to customer transactions. For that reason, our general policy is that ALL SALES ARE FINAL AND THERE ARE NO REFUNDS, except where a refund is expressly required by applicable law.
1. No Refunds
Payments for products and services are non-refundable once paid. This includes, as applicable, retail purchases, food and artisanal products, special orders, shipping services, package and box shipments, parcel-by-the-pound services, vehicle transportation, service fees, processing charges, and other services purchased from us.
2. Review Before Paying
Customers are responsible for reviewing all important transaction details before payment, including names, recipient information, addresses, telephone numbers, destination, package contents, vehicle information, quantities, prices, fees, and requested services.
3. Shipping and Logistics
Shipping and transportation payments are non-refundable after the transaction is accepted, particularly once documentation, scheduling, pickup, consolidation, handling, transportation, customs preparation, carrier booking, or other processing has begun. Delays caused by customs, weather, ports, carriers, inspections, government actions, holidays, destination conditions, or other circumstances outside our reasonable control do not automatically create a right to a refund.
4. Money Transfers
Money-transfer transactions may become final or irreversible once submitted or processed. Transfer corrections, cancellations, rejected transactions, or returned funds are subject to applicable law and the rules of the authorized financial or remittance provider used for the transaction. Nothing in this policy eliminates any consumer right that cannot legally be waived.
5. Food, Imported Goods, Medicines and Vitamins
Food products, seasonal or exotic fruits, homemade or artisanal products, imported goods, medicines, vitamins, supplements, and similar merchandise are final sale except where applicable law requires otherwise. Customers should inspect products and ask relevant questions before completing the purchase.
6. Special Orders
Items specifically sourced, ordered, reserved, imported, or obtained at a customer's request are non-refundable. Deposits or advance payments associated with special orders are also non-refundable once purchasing or fulfillment activity has begun.
7. Customer Errors
We are not responsible for losses resulting from inaccurate information supplied by the customer, including incorrect recipient names, addresses, telephone numbers, destinations, package declarations, vehicle documentation, or other transaction details. Any correction or redirection may result in additional charges.
8. Damaged, Missing, or Undelivered Shipments
A no-refund policy does not replace any valid claim rights that may exist under applicable law or an applicable carrier or insurance agreement. Claims involving loss, damage, or non-delivery must be reported promptly and will be evaluated under the applicable shipping receipt, carrier terms, insurance coverage, and legal requirements.
9. Exceptions Required by Law
If applicable federal, Texas, or other governing law requires a refund, reversal, replacement, or other remedy in a particular situation, we will follow that legal requirement. This policy is not intended to waive rights that cannot lawfully be waived.
10. Questions Before Purchase
If you have questions about a product, destination, shipment, transfer, special order, fee, or service, please ask us before making payment. Completing payment confirms that you understand and accept this No-Refund Policy, subject to rights provided by applicable law.
